The modern workplace is all about remote capabilities. As more and more companies offer the remote work model, they must uphold the same level of high-quality capabilities as on-site, and this includes MSPs. While most MSPs currently have remote capabilities working within the cloud, many are implementing remote monitoring and management (RMM) tools to take their services one step further. With RMM tools, MSPs can achieve a greater level of control and support – from any location. We will discuss the four primary ways that using an RMM tool can give MSPs a competitive advantage.