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7 Myths about MSPs That Are Absolutely Not True

June 22, 2021 / by Frederid Palacios

Obtaining the help of a managed service provider can be highly beneficial to organizations. In receiving additional IT support, not only are you alleviating work from your own team, but you are also equipping your organization with the technical support of experts. More and more organizations see the benefits of working with an MSP, but some are still hesitant to get the help they need. There are several misconceptions associated with hiring an MSP. After all, they are essentially strangers coming into your organization, right? Wrong! Before acquiring the services of an MSP, you should do thorough research and get yourself comfortable with their company and services. The goal of every MSP is to support your organization, and they will do so with your best interests in mind. To demonstrate how an MSP can benefit your organization, we will debunk seven myths about MSPs that may be deterring you from getting the support you need.

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1. Outsourcing an MSP will make you more vulnerable to cyber threats.

Many organizations underestimate the vulnerability of their network. As the threat of cybercrime and hacking continues to grow, it is much too easy to fall victim to a security breach. Companies often fall behind staying current with security patches, application updates, regulations, and configuration changes while tending to day-to-day issues. It may seem like a cost-saver to only fix what's broken, but for security to be effective, it needs to be monitored, regulated, and updated regularly. Failing to do so could be catastrophic to your organization. This is where MSPs can help. Yes, you will be opening up your system to an external party, but MSPs will actually make you lessvulnerable to cyber threats, not more. The utmost priority of any MSP is to keep your security systems current, clean, and secure. MSPs are equipped with the time, personnel, and expertise to make your security their only priority, as opposed to your organization that has to train team members and devote valuable time to do the same task. While an MSP cannot offer you 100% protection, it will lower the odds of a successful attack and strengthen your security system.


2. MSPs will replace your current IT team.

MSPs are hired to support your current IT team, not replace them. When partnering with an MSP, you are equipping your organization with full access to a highly trained team of engineers with advanced monitoring technology. Available day or night, MSPs can provide the support you need while allowing your internal team to focus on more critical projects. This allows your team to focus on their work without facing delays caused by technology breaks or fixes.


3. It is too much work to manage an outside partner.

The opposite is true! In obtaining an MSP, you are actually alleviating your organization of a great deal of demanding and time-consuming work. Your MSP will handle certain aspects of your IT, giving your team more time to focus on critical projects. Should something go wrong within your system, you will have 24/7 support to quickly correct the error at no disruption to your team members or their work. Your MSP will fix the problem quickly, with minimal effort, and take detailed notes for future reference.

Cyber Security as a Competitive Advantage

4. MSPs are too expensive.

Obtaining the services of any partner comes with a price, but the investment in an MSP is highly affordable and well worth the investment. Keep in mind that MSPs will do more than merely fix network errors and charge for hourly services. An MSP has a strategy of minimizing customer downtime and preventing issues from occurring in the future – at a fixed rate. MSPs profit from keeping your network running efficiently and smoothly, not just from fixing problems. Throughout the industry, managed services can provide an average ROI of 40%. Plus, should you choose to manage your own IT services, that will require an additional investment in advanced technology and training and acquiring in-house staff. Both of which are expensive to obtain and difficult to find. Overall, an MSP gets you more bang for your buck.


5. MSPs don't offer local help desk support or 24/7 support.

This dilemma is more likely to occur with your own in-house team than with an MSP. It is likely that within your organization, few if any team members are available and on-call 24/7. So, what happens when your VPN goes down or crashes the night before a presentation? If you had the services of an MSP, you would have help available 24/7, 365 days of the year, both in-person and remote depending on your needs. In addition to this, you will have more than just one resource on call – you will have an entire team prepared to correct any issues and ensure that you meet your deadline with time to spare.


6. Your infrastructure must be ready to go.

Most organizations do not have their IT systems in perfect condition. Their strategic initiatives lag due to a lack of IT resources and time-consuming maintenance. As a result, they are hesitant to seek the services of an MSP as the preparation seems daunting. Fortunately, you do not need your IT system to be in tip-top shape. Your MSP is anticipating that there will be work to be done. Upon obtaining their services, an MSP will conduct discovery and create a run book to determine the initial work that needs to be done. During this onboarding process, they will make you aware of the current state of your systems and discuss the best practices that need to be applied to get your systems where they need to be. MSPs are here to help, so let them handle your IT infrastructure from the beginning.


7. All MSPs are the same.

To clear up the last myth about MSPs, we can confidently say that not all are the same. Each MSP is equipped with a different set of experts, technology, solutions, and strategies. It is vital to conduct thorough research before partnering with an MSP to ensure that their solutions are the right fit for your needs, as no two MSPs will have the same approach to a problem.


Do not let unfounded myths prevent you from creating a productive and beneficial partnership with a managed service provider. MSPs will offer you expert support in addition to strengthening your organization's network and systems for longevity and resilience. With an MSP, your team members can focus on other critical tasks and work confidently, knowing that their system is in good hands. Take the time to research MSPs and find a partner that will provide you with the solutions to achieve your goals and find success.

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Tags: Technical Support Services

Frederid Palacios

Written by Frederid Palacios

Fred Palacios is a seasoned software architect with more than 20 years of experience participating in the entire software development cycle across a host of different industries--from automotive and services to petroleum, financial, and supply chain. In that time, his experience working closely with high-level stakeholders has provided him with a strategic vision for developing the right solutions to flexibly meet critical business needs. As CTO of Intertec, he's continuing to focus on the creation of business-critical applications for large enterprise projects, particularly those that handle high concurrency and large datasets. He is passionate about using technology as a tool to solve real-world problems and also mentoring technical teams to achieve their maximum potential and deliver quality software.

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